RETURN l EXCHANGE l REFUND
At Thread Emporium, we value your satisfaction and aim to ensure you love your purchase. If you need to return or exchange an item, please review our policy below:
Eligibility for Returns and Exchanges
Items can be returned or exchanged within 7 days of delivery.
The product must be unused, unwashed, and in its original condition with tags and packaging intact.
Items marked as "Final Sale" or "Non-Returnable" cannot be returned or exchanged.
Return Process
1. Initiate a Return: Contact our customer support team at kl33amrita01@gmail.com within the return period.
2. Provide Details: Share your order number and reason for the return.
3. Shipping:
Customers are responsible for return shipping unless the product is defective or incorrect.
We recommend using a trackable shipping service to ensure we receive your return.
Exchange Process
Exchanges are subject to product availability.
If the desired product is unavailable, you may opt for a store credit or a full refund.
Refunds
Refunds will be processed to the original payment method within 7 business days after the returned item is inspected.
Shipping charges (if any) are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, notify us within 2 days of delivery. We will arrange for a replacement or a full refund at no extra cost.
Contact Us
For assistance with returns or exchanges, reach out to us at:
Email: kl33amrita01@gmail.com
Eligibility for Returns and Exchanges
Items can be returned or exchanged within 7 days of delivery.
The product must be unused, unwashed, and in its original condition with tags and packaging intact.
Items marked as "Final Sale" or "Non-Returnable" cannot be returned or exchanged.
Return Process
1. Initiate a Return: Contact our customer support team at kl33amrita01@gmail.com within the return period.
2. Provide Details: Share your order number and reason for the return.
3. Shipping:
Customers are responsible for return shipping unless the product is defective or incorrect.
We recommend using a trackable shipping service to ensure we receive your return.
Exchange Process
Exchanges are subject to product availability.
If the desired product is unavailable, you may opt for a store credit or a full refund.
Refunds
Refunds will be processed to the original payment method within 7 business days after the returned item is inspected.
Shipping charges (if any) are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, notify us within 2 days of delivery. We will arrange for a replacement or a full refund at no extra cost.
Contact Us
For assistance with returns or exchanges, reach out to us at:
Email: kl33amrita01@gmail.com